Our Advertising Policies provide guidance on what types of advertising content is allowed to be displayed via the CAASie Platform. When you upload an artwork, each artwork/ad is reviewed against these policies.
Artworks will also be reviewed by the owners of any digital screens or billboards to ensure that the content is appropriate to display on their assets.
Before Ads appear on any digital screen, they’re reviewed to make sure that they meet our Advertising Policies and are appropriate for display. After CAASie has reviewed the artwork, each screen/billboard owner (“Media Owners” or “Owners”) will have final approval over the content which may or may not be displayed on their assets. Some councils and building owners will also restrict or influence ad content.
CAASie will endeavour to review ads within 48 business hours of receiving them. It may take up to 7 business days for some media owners to review the content. For team CAASie these are business hours in Brisbane, Australia. For the Media Owners, it’s according to the country and region that they are operating in.
During the artwork approval process, we will check images, text and targeting (i.e. where the artwork will be displayed). Your ad may not be approved if:
E.g., Incorrect file types, sizes or resolutions, over-cropped images, broken video, incorrect video lengths, unscannable QR codes, or files that contains audio where audio is restricted.
Video content should be the same quality as you would expect for TV advertisements and static content should be well designed for use on billboards. It’s up to CAASie and the Media Owners sole discretion to determine suitability and professional standards.
E.g. If the colours of text and background clash on LED screens, the images are poor quality/pixelated, or the font is too fine or decorative to read from a distance.
It should be clear to viewer what the ad is promoting and which brand/company it is for. An image that does not relate to the product/brand or a logo/icon with no message will not be approved. Many Media Owners will only approve ads which contain a live and functional website.
Even if the product/brand is visible and clear, there should be no ambiguity in the purpose of the advertising message or content. If a person who has no prior knowledge of the brand/company cannot immediately understand what the ad is promoting, it may be considered ambiguous. It is up to CAASie and/or the Media Owner’s sole discretion to determine what content is ambiguous.
Due to road traffic safety, CAASie will not approve ads that contain a QR code if it’s targeting roadside billboards. In some locations, such as busy subways or train stations, QR codes may also be restricted (usually where stopping to scan them could cause injury or other safety concerns). Excessive use of warning colours (yellows and reds) may be restricted where it could cause confusion or distraction. Excessive distraction or attention-grabbing tactics such as rapid movement/motion, confusing/busy graphics and flashing animations are not permitted in any location. Other restrictions may apply – CAASie use common sense and known regulations to inform these decisions.
In Australia, all ads must contain an English translation if they are written in any language other than English. We may ask you to confirm the translations meaning prior to approval. This is also applicable in USA, Canada, UK and UAE. Other language restrictions may apply in other regions and/or venues.
If your ads are destined for a competing brand’s venue or is directing traffic away from that venue. This may include connected products/services, e.g. fitness equipment cannot be advertised within gyms, and retail stores (or ecommerce) may not be able to advertise within retail/mall venues, unless they also have a store or stockist within that venue.
These restrictions are specific to the screen type or venue/landlord. These are often case-by-case and relate to brand or business perception. For example, family friendly venues may not allow gambling or alcohol advertising. Healthcare and fitness venues may not allow fast food, or otherwise unhealthy foods and beverages.
CAASie’s ad policy is based on Australian standards, however other countries may have more restrictions and additional requirements. These will be assessed on a case-by-case basis.
Personal messages, such as happy birthday or proposal ads may occasionally be approved, however it is up to CAASie and the Media Owner’s sole discretion. They will be reviewed on a case-by-case basis. The ads must still meet professional quality standards and cannot appear to be message or opinion expressed by CAASie or the Media Owner/s.
Once your ad has been reviewed by CAASie – if we determine that it’s suitable, we will forward it to the relevant screen owners for their final approval. If for any reason we understand or believe from prior experience that the Media Owner will not approve the ad, we may choose not to forward it until any concerns are resolved. If your campaign does not meet the minimum spend requirements imposed by Media Owners, CAASie may choose to not approve the ads.
If the ad doesn’t comply with our ad policies, we will not approve or forward it to the Media Owner. Occasionally our team may choose to reach out to let you know what you can do to fix your ads, but it is your responsibility to check the approval status and reach out to the team if you have any concerns or questions about why your ad is not approved.
If you have your account notification settings on, you may receive an email notification letting you know if your ad has been pre-approved or not approved by the CAASie team. This is to let you know that the ad has reached the next step – and does not mean that it’s ready to go live.
Following CAASie’s approval, the relevant Media Owner/s will review your ad against their own policies. You will not get an email notification when this process is complete, so check the approval status in the campaign’s dashboard before your campaign is due to begin.
In your campaign dashboard you can see the approval status of your ads on the “artworks” tab. This is denoted by the coloured dot (or outline of the dot) on the artwork cards. When you hover over these indicators, the hover text will tell you the status of your ads, and which of the relevant media owners have approved/not approved each of them.
There may be cases where one media owner will approve an ad, but another may not. This ad will still be eligible to run, but only on the screens that it was approved for.
If your artwork is not approved by the CAASie team, we may send an email to the email address that you signed up with – so check for that first (including your junk box). If we have not sent an email, reach out to the team at firstname.lastname@example.org or ask via live chat to get more information.
Media Owners may not provide a reason for why they did not approve your ad; however, you can get in contact with the CAASie team to find out possible reasons. If the Media Owner has notified us of any concerns, we will pass the information on to you, but you may not communicate directly with the Media Owner about artwork approvals.
If your artwork is not approved by CAASie and you’re not sure why, get in touch with the team. We may provide suggestions on how to make your ads suitable for use.
The Media Owners are not required to explain why they do not approve your ad, and their decision cannot be appealed.
The following prohibited content applies to all CAASie advertisements, however greater restrictions may apply according to the laws, cultural expectations, religions, and advertising policies of each region/location/country. It is important to remember who you are advertising to.
Ads must not constitute, facilitate, or promote illegal products, services, or activities. Ads targeted to minors must not promote products, services or content that are inappropriate, illegal, unsafe, or that exploit, mislead or exert undue pressure on the age groups targeted.
Ads must not discriminate or encourage discrimination against people based on personal attributes such as race, ethnicity, colour, national origin, religion, age, sex, sexual orientation, gender identity, family status, disability, medical or genetic condition.
Ads must not promote the sale or use of tobacco products and related paraphernalia. Including vapes and e-cigarettes.
Ads must not promote the sale or use of illegal, prescription or recreational drugs. Including medicinal Cannabis and related paraphernalia.
Ads must not promote the sale or use of unsafe supplements, as determined by CAASie or the Media Owner at its sole discretion. Ads must not depict material contrary to community standards on health and safety, including medical misinformation.
Ads must not promote the sale or use of weapons, ammunition, or explosives. This includes ads for weapon modification accessories.
Sex and sexuality must be treated with sensitivity to a broad audience, and it is extremely unlikely that Media Owners will approve adult products. All ads for adult products, including those for contraceptives, must be targeted to people aged 18 years or older.
Ads must not contain content relating to or promoting adult services.
Ads must not contain nudity, depictions of people in explicit or suggestive positions, or activities that are overly suggestive or sexually provocative. Ads must not employ sexual appeal in a manner which is exploitative and degrading of any individual or group of people; or where images of minors (under 18), or people who appear to be minors, are used.
Ads must not contain content that infringes on or violates the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights. To report content that you feel may infringe upon or violate your rights, please email email@example.com
Ads must not contain shocking, sensational, disrespectful, or excessively violent content.
Ads must not contain content that asserts or implies personal attributes. This includes direct or indirect assertions or implications about a person’s race, ethnic origin, religion, beliefs, age, sexual orientation or practices, gender identity, disability, medical condition (including physical or mental health), financial status, membership in a trade union, criminal record.
Ads must not contain deceptive, false, or misleading content, including deceptive claims, offers or business practices.
Ad content must not imply or attempt to generate negative self-perception in order to promote diet, weight-loss or other health-related products, or promote unexpected or unlikely results. Ads marketed at or for weight loss must be targeted to people aged 18 years or older.
Ads may not promote payday loans, payslip advances, bail bonds or any short-term loans intended to cover someone’s expenses until their next payday. Short-term loan refers to a loan of 90 days or less.
Ads may not promote fake documents, such as counterfeit degrees, passports, or immigration papers.
Ads must not promote financial products and services that are frequently associated with misleading or deceptive promotional practices.
Ads must not promote the sale of human body parts or fluids.
The following restricted content applies to all CAASie advertisements; however, they may be strictly prohibited according to the laws, cultural expectations, religions, and advertising policies in different regions/locations/countries.
Most Media Owners in Australia abide by the OMA Health and Wellbeing Policy which restricts the advertisement of food and food products. Specifically, the restrictions apply to ‘discretionary’ foods which do not fit into the 5 main food groups (vegetables and legumes, fruit, grain foods, lean meats and poultry, fish, eggs, tofu and seeds, and dairy products).
Only food/s or food products with a health star rating equal to, or above 3.5 stars may be advertised on billboards and advertising screens.
Although the food product itself may not be advertised, master branding advertisements are permitted. Which means that the ad may contain the brand but not the individual food items. E.g. McDonalds, but not the Big Mac.
These foods may be depicted incidentally in adverts (i.e., in the background, unrelated to the product being offered or unidentifiable).
Additional venue-specific restrictions may apply (e.g., Proximity to schools, medical centres and healthcare/healthy living locations or venues).
In the United Kingdom, advertising of food products with high fat, salt and sugar content is heavily restricted. These products cannot be depicted, not even incidentally, if targeting screens located within or operated from the UK.
Other country or regional restrictions may apply to unhealthy foods and beverages.
In Australia, most media owners will require ABAC vetting on alcohol advertisements. We will request this document prior to approving ads. Other countries/regions may require similar documentation from their relevant body/organisation, or otherwise be prohibited.
Alcohol advertising must not:
Wagering/Gambling advertising must not:
Video ads and other dynamic ad types must comply with all the rules already listed in these Advertising Policies, as well as the below:
Videos and other similar advert types must not use overly disruptive tactics, such as flashing screens.
Ads for film trailers, TV programmes, video game trailers and other similar content intended for mature audiences must target people who are aged 18 years or older. Depictions of the following content within these Ads are not allowed:
All political advertising within Australia must comply with Australian Election Commission (AEC) rules. Any political advertising outside of Australia must seek special approval.
Political ads on CAASie will:
CAASie, Media Owners and Landlords may at any time choose to reject political advertising if they do not wish to align their brands with any views or parties being promoted.
If there is any conflict of interest where ads are directed at government owned properties (such as public transport), the ads/campaigns will not be approved.
The Advertising Policies apply to all Ads /artworks served by or purchased through CAASie.
Advertisers are responsible for understanding and complying with all applicable laws and regulations. Failure to comply may result in a variety of consequences, including disapproval of artworks you have uploaded and termination of your account.
CAASie may disclose your advertising content, and all information associated with your advertising, to a governmental entity or body if CAASie believes that disclosure would assist in a lawful investigation.
CAASie reserve the right to reject, approve or remove any advert for any reason, at our sole discretion, including ads that negatively affect our relationship with our users or suppliers, or that promote content, services, or activities contrary to our competitive position, interests or advertising philosophy.
These policies are subject to change at any time without notice.